We would like to thank you for your recent visit to the Twin Lakes Veterinary Hospital. While the health and well-being of your pet is of primary importance to us, we also want to provide quality service. At our hospital, we strive for 100% satisfaction. If we fail to meet your expectations, let us know and we'll do our best to make it right. Please take a minute to complete the following survey so that we may improve our services available to you and your pets. 1. Was your call answered in a friendly and courteous manner when you called for an appointment? Yes  No 2. Were you able to schedule a convenient appointment? Yes  No 3. Were you kept waiting too long on the telephone? Yes  No 4. Did you have to wait too long to see the doctor? Yes  No 5. Was enough time allocated for your pet's needs? Yes  No 6. Were you well informed about your pet's health or illness and the treatment prescribed? Yes  No 7. How would you rate the service given to you by the receptionist? Poor  Fair  Good  Excellent 8. How would you rate the services given to you by the doctor? Poor  Fair  Good  Excellent Which doctor did you see? Dr. Mizumoto  Dr. Anderson  Dr. Driscoll 9. How would you rate the hospital overall, considering the staff's attitude, building appearance, service, and cleanliness? Poor  Fair  Good  Excellent 10. Were you satisfied with the value of the services received today? (If not, please explain below.) Yes  No 11. Would you recommend our hospital to others? Yes  No Thank you, We appreciate your business! Comments: If you would like to elaborate on any of your answers or have any suggestions, please feel free to respond below.